Clause 1: Which Purchases and Documents Does This Template Cover?
This template covers B2B office furniture, related hardware, transport, installation, and after-sales discussions in China. Products, quantities, prices, and delivery scope are governed only by the final signed documents.
- 1.1 These clauses apply to office furniture, related hardware, transport, installation, and after-sales services purchased by the Buyer from the Seller. Products, quantities, prices, delivery locations, and service scope are governed by the signed order, quotation, and project list.
- 1.2 “Business day” means a statutory business day in China. Example “business hours” are 9:00-18:00 Beijing time on a business day, subject to the period completed in the main contract. A matter submitted outside that period starts timing at the next business period, while a Tier A safety matter should first be reported by phone. “Written notice” includes the email, enterprise messaging account, WeChat account, or project-management system identified in the main contract. An urgent matter first reported by phone should be confirmed in writing within 2 business hours.
- 1.3 “Acceptance” means the parties have signed the relevant project or batch acceptance record. Each batch warranty starts on its own acceptance date. Outstanding items must be listed on the acceptance record with corrective deadlines.
- 1.4 Suggested document priority is: special conditions of the main contract; stamped order and product warranty schedule; the mutually approved version of these sample clauses; and general conditions. A sample number not incorporated into a signed document creates no obligation.
Clause 2: How Should the After-sales SLA Be Defined?
The following is not FANNAI's current SLA. It demonstrates critical, standard, and advisory tiers with separate acknowledgement, preliminary plan, and next-action deadlines; every figure is an unapproved negotiation example awaiting business approval and legal review.
| Tier | Typical Issue | Unapproved sample: acknowledgement | Unapproved sample: preliminary plan | Unapproved sample: next action |
|---|---|---|---|---|
| A · Critical (unapproved example) | Structural safety risk, broad loss of use, or a defect directly blocking project acceptance. | Within 2 business hours | Within 4 business hours | Issue immediate risk controls, then confirm site service, repair, or replacement in writing. |
| B · Standard (unapproved example) | Local damage, missing parts, hardware failure, installation deviation, or a defect not preventing overall use. | Within 4 business hours | Within 1 business day | Standard spare parts should normally ship within 2 business days after approval. |
| C · Advisory (unapproved example) | Use instructions, maintenance advice, reconfiguration guidance, or non-fault technical questions. | Within 1 business day | Within 2 business days | Complete through written guidance, video support, or scheduled training. |
- 2.1 Negotiation example: the Buyer submits a ticket through the contract contact or FANNAI's official phone/WeChat at +86 188 2087 9615, with the contract or order number, product, quantity, issue description, site photos or video, and service address. SLA time starts when necessary evidence is complete and the Seller acknowledges the ticket.
- 2.2 Unapproved timing example: after responsibility and the resolution are approved, standard spare parts should normally ship within 2 business days and custom parts within 5 business days. If material, color, tooling, or production constraints prevent this, the Seller states a specific date in the preliminary plan for written Buyer approval.
- 2.3 Negotiation example: when on-site service is required, the Seller proposes a service date within the preliminary-plan period. The actual arrival commitment must be completed in the special conditions based on project city, building access, permitted work hours, and transport conditions.
- 2.4 Negotiation example: the Buyer reinspects the completed correction and confirms ticket closure in writing. The Seller may not treat a reply as resolution, and the Buyer may not unreasonably refuse reinspection or delay confirmation.
- 2.5 Unapproved liquidated-damages example: for Seller-caused delay beyond the signed correction period, 0.05% of the tax-inclusive value of affected goods per day, capped at 5% of that affected-goods value. Buyer-caused delay, third-party restrictions, force majeure, and extensions approved in writing are excluded.
Clause 3: How Should Warranty Periods and Boundaries Be Written?
A single warranty period must not be assumed for an entire furniture product. The contract should state brand, model, period, start date, applicable conditions, and service provider separately for hardware, board, steel frame, upholstery, finish, electrical, and third-party components.
| Covered Item | Reference wording / contract confirmation required | Required Contract Detail |
|---|---|---|
| Hardware and connectors | Complete item by item | List component, brand, model, quantity, period, and start date in the warranty schedule. |
| Board, steel frame, upholstery, finish | Complete item by item | State duration, normal-use conditions, accepted tolerance, approved sample, or acceptance standard. |
| Electrical and third-party accessories | Manufacturer's written warranty | Name the manufacturer, warranty evidence, service provider, and Seller assistance scope. |
- 3.1 Negotiation example: cracking, structural looseness, hardware failure, abnormal deformation, or other nonconformity caused by material, manufacturing, or installation quality under normal installation, use, and maintenance falls within warranty responsibility.
- 3.2 Negotiation example: for a confirmed Seller-responsible issue during warranty, the Seller bears reasonable parts, repair labor, and return logistics and may repair, rework, or replace according to severity. If the same quality defect still prevents normal use after two repairs, the Buyer may require replacement of the affected component or individual product.
- 3.3 Unapproved timing example: a repaired or replaced part is covered for the longer of the remaining original warranty and 6 months after repair completion, unless mandatory law requires otherwise.
- 3.4 Negotiation example: free warranty normally excludes unauthorized disassembly or modification; overload, impact, or misuse; prolonged moisture, sun, or corrosion; normal wear and consumables; Buyer- or third-party-arranged transit damage; and force majeure. Before paid repair, the Seller provides its written reason and quotation.
- 3.5 Negotiation example: the Buyer follows product use and maintenance instructions and promptly stops use and notifies the Seller when continued use may expand loss. Incremental loss caused by failure to take reasonable mitigation is allocated according to fault.
Clause 4: Who Pays for Transit Damage, and What Is Compensated?
Everything below is an unapproved negotiation example, not FANNAI's current compensation policy. First identify who arranged transport and when risk transferred, then assess receipt records, damage evidence, and reasonable direct loss.
- 4.1 Negotiation example: when transport is arranged by the Seller or its nominated carrier, the Seller bears transit risk until goods reach the agreed location and the parties or their authorized persons sign the arrival handover record. If unloading or installation is included, the special conditions must state whether risk continues through unloading or installation acceptance.
- 4.2 Negotiation example: when the Buyer collects goods or appoints the carrier, transit risk normally transfers after that carrier signs and leaves the Seller's loading point. The Seller remains responsible for loss caused by noncompliant packaging, improper loading, or a defect existing before handover.
- 4.3 Unapproved evidence-window example: at arrival, the parties inspect packaging, package count, and visible damage and record exceptions on the delivery or exception receipt. For concealed damage discoverable only after unpacking, the Buyer should normally provide written notice within 48 hours with packaging photos, damage photos or video, product labels, and quantities. Failure to note visible damage does not automatically waive statutory rights but may increase the evidential burden.
- 4.4 Unapproved dispatch-timing example: for confirmed Seller-responsible transit damage, the Seller first repairs, replaces, or replenishes. Standard items should normally ship within 2 business days after resolution approval, and custom items within 5 business days or a Buyer-approved schedule. If repair or replenishment is impossible, the Seller refunds the affected line-item price.
- 4.5 Unapproved compensation-scope example: the tax-inclusive contract value of affected goods plus documented reasonable second transport, unloading, installation, and rework costs directly caused by the event. Indirect losses such as business interruption, rent, profit, or goodwill are normally excluded, except for intentional or grossly negligent conduct or where mandatory law provides otherwise.
- 4.6 Negotiation example: Seller recovery from a carrier or insurer does not delay performance to the Buyer under the signed contract. After full replacement or refund, salvage ownership transfers to the Seller and the Buyer cooperates in return. The Buyer may not obtain duplicate compensation for the same loss.
Which Project-specific Fields Must Be Completed Before Signing?
Before signing, complete contacts, warranty schedules, service territory, risk-transfer point, evidence window, and compensation cap. A blank field may leave responsibility uncertain or unenforceable.
| Required Field | What to Complete | Risk if Blank |
|---|---|---|
| Contacts and channels | Names, phone, messaging/email, and authority to approve a ticket for both parties. | Unclear notice validity and SLA start time. |
| Component warranty schedule | Separate periods for hardware, board, steel frame, upholstery, finish, and electrical items. | Unclear period, start date, and responsible service provider. |
| On-site timing and territory | Project city, building access, booking lead time, and travel-cost allocation. | “Prompt service” without an enforceable date. |
| Risk-transfer point | Select and state loading, arrival, unloading completion, or installation acceptance. | Responsibility disputes after damage. |
| Evidence window and records | Record visible damage on arrival; concealed-damage example is 48 hours with listed photos and receipts. | Unclear damage time and quantity. |
| Liquidated damages and cap | State calculation base, rate, aggregate cap, and direct-loss scope. | Unlimited exposure or an unenforceable remedy. |
Clause 5: How Should Records, Disputes, and Legal Review Be Defined?
Retain evidence of delivery, acceptance, damage, and corrective work, and define governing law and dispute resolution in the main contract. Qualified legal review remains required before this template is used.
- 5.1 Unapproved retention-period example: the parties retain tickets, photos, video, delivery notes, exception receipts, repair records, logistics documents, and expense evidence. A suggested retention period is at least 2 years after final acceptance and no shorter than the applicable warranty.
- 5.2 Negotiation example: quality, service, or transit-compensation disputes are first negotiated using the contract list, approved sample, acceptance records, and written tickets. Governing law, court, or arbitration follows the dispute-resolution clause in the main contract.
- 5.3 Use requirement: before use, this template should be reviewed by qualified counsel against the Civil Code of the People's Republic of China and any applicable product quality, tendering, government procurement, or cross-border trade rules.